---
title: Glia Webinar - Jan 2021
description: Glia makes any live interaction with consumers simple and easy—bringing the in-branch experience to their call center, website, mobile app, and more.
---

[![FTSI](https://ftsicorp.com/hs-fs/hubfs/ftsi-logo_newWhite.png?width=200&name=ftsi-logo_newWhite.png "FTSI")](https://www.ftsius.com/)

![Artboard 1GliaBG](https://ftsicorp.com/hubfs/Artboard%201GliaBG.png "Artboard 1GliaBG")

# WEBINAR: Digital-First Service Reinvent how you support consumers in a digital world

![glia](https://ftsicorp.com/hs-fs/hubfs/glia.png?width=400&height=450&name=glia.png "glia")

Join FTSI and our special guests** **for a game-changing approach to modernizing how you provide customer service. Learn how you can make any live interaction with customers and members simple and easy—**bringing the in-branch experience to your call center, website, mobile app and more**.

Hear from our **guest speakers at Gulf Coast Educators FCU** on how they are changing the way they deliver member service and improving measurable results:

- **- Decreased average handle time by 14% **
- **- Increased multi-channel engagement by 15%**
- **- User satisfaction rating of 4.84/5**
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**What you will learn:**

- - Why a digital-first approach can boost efficiency and loyalty.
- - How digital journeys and customer experience come together. 
- - Hear from GCEFCU on their member serving strategies. 
- - A live view of the platform's capabilities including chat messaging, video banking, voice, and **guided CoBrowsing**. 
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| ![Lisa-1](https://ftsicorp.com/hs-fs/hubfs/Lisa-1.png?width=155&name=Lisa-1.png) | ![Jennmarkus](https://ftsicorp.com/hs-fs/hubfs/Jennmarkus.png?width=155&name=Jennmarkus.png) | ![taylor-1](https://ftsicorp.com/hs-fs/hubfs/taylor-1.png?width=155&name=taylor-1.png) | ![Jamieson Mackay](https://ftsicorp.com/hs-fs/hubfs/Jamieson%20Mackay.png?width=155&name=Jamieson%20Mackay.png) |
| --- | --- | --- | --- |
| **Moderator** **Lisa Huertas** Chief Strategy Officer, FTSI | **Speaker** **Jennifer Markus** Director, Technology Partners, Glia  | **Speaker** **Taylor Hebert** Chief Experience Officer, Gulf Coast Educators FCU |  **Speaker** **Jamieson Mackay** Chief Relationship Officer, Gulf Coast Educators FCU |

 

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**About FTSI**

Financial Technology Solutions International (FTSI) is the largest independent provider of branch and digital transformation solutions. Connecting clients with financial industry technologies since 1998, FTSI offers a comprehensive collection of cutting-edge branch solutions including hardware, software, cash services, first-and second-line maintenance, security solutions, and a range of consultative services.

FTSI consults with each financial institution to customize their optimal blend of branch technology strategies. FTSI’s consultative approach helps reshape branch operations to achieve the highest level of satisfaction for customers and members while increasing opportunities to cross-sell financial institutions’ full suite of products.

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