Our Vision
We provide custom solutions that create extraordinary experiences, delivered by a partner you trust.
FTSI has been dedicated to serving credit unions and community banks by delivering innovative technology solutions tailored to evolving economic conditions. Built with a customer-first mindset, FTSI has grown much like the institutions it supports—one relationship at a time.
As the largest independent provider of branch and digital transformation solutions, FTSI connects financial institutions with cutting-edge technologies that enhance efficiency, security, and customer experience. Our comprehensive suite of services includes artificial intelligence solutions, branch hardware, software, cash services, first and second-line maintenance, security systems, and consultative support.
FTSI takes a consultative approach with every client, designing tailored branch strategies that boost customer satisfaction and drive cross-sell opportunities. With our expanded professional services division, we help financial institutions transform operations, reduce costs, and maximize efficiency. We continue to build on the forward-thinking vision of our founder, now integrating advanced AI technologies to stay ahead of industry needs.
Why us?
We take our time in understanding our customer’s needs and position solutions that make a difference for your financial institution and your consumer. We take pride in helping you create delightful experiences.
We understand that one size does not fit all. Our solutions are designed to scale with your business and consumer needs.
We are authorized partners to sell, service, and train for all the solutions we offer.
We provide you with a dedicated customer relations team member and service team that will help support your onboarding for the remainder of our partnership.
With industry best up times, response times, and escalation process our service team takes the time to resolve an issue on our first visit.
Our Skills
Our Professional and Service teams have the experience to help you customize and blend your technology solutions to achieve the highest level of consumer satisfaction and your business objectives.
We help guide you through all the steps, from your strategy discussion to implementation. Our experts are here to help.
Our service team is trained and certified to service your hardware and software equipment.
Our team has a combined experience of 100+ years within the financial services industry and we can help provide you with recommendations and best practices.
We partner with bank and credit union associations that enable us to offer industry content through educational events, webinars, and training.
"In my experience FTSI has not occupied the role of a traditional vendor, they have been a trusted advisor during our branch transformation journey from its conception to implementation and beyond. We did not just purchase a product from them, we formed a partnership with a trusted advisor. The people at FTSI are what make the difference, it has been a pleasure to work with the FTSI team, from the executive level, the project managers, the sales team, and the service techs in the field."
Taylor Hebert, Chief Experience Officer
Gulf Coast Educators Federal Credit Union
"We’re looking not just for the hardware, the solutions, but we're looking for hearts and minds. You know, how do we move the needle when it comes to providing better conversations, better service for our members, and FTSI is a partner that we rely upon."
Seth Schaefer, President/CEO
Rivermark Community Credit Union
"FTSI is a very unique organization, they try very hard to understand and get to know their customers really well.”
Keith Owens, EVP/CIO
First United Bank
“When you partner with a vendor and you have trust, you can build amazing things. So first and foremost we trust FTSI. It’s not just a one-on-one conversation between us and FTSI that always ends up in improved product and services or even new products and services, but they are really a broker of relationships between us and their other clients as well which allows truly the most creative people that I know to get in one room together and build creative solutions and do awesome things.”
Chris Hutson, CEO
Texas Tech Credit Union
“When you partner with a vendor and you have trust, you can build amazing things. So first and foremost we trust FTSI. It’s not just a one-on-one conversation between us and FTSI that always ends up in improved product and services or even new products and services, but they are really a broker of relationships between us and their other clients as well which allows truly the most creative people that I know to get in one room together and build creative solutions and do awesome things.”
Chris Hutson, CEO
Texas Tech Credit Union
“We've had a long-standing relationship with FTSI and the reason that we partner with them is because they provide first-rate service. We don't get the kind of service that we get from FTSI with any other vendor, and so I really consider FTSI one of our key critical partners.”
Crystal Stevens, Director of Card Services
Altura Credit Union